Digital delivery
NeatTake is a digital macOS product. After a successful payment, access, download, or license instructions are provided electronically through the checkout flow and/or the email used for the order. No physical product is shipped and there are no shipping fees.
If you do not receive access after payment, check the email address and spam folder associated with the order, then contact support@neattake.com.
Voluntary refund window
You may request a refund within 10 calendar days of your initial one-time purchase. Send the request from the purchase email address and include your order identifier and the reason for the request.
Refunds are generally available for duplicate charges, failed delivery or activation, or a material technical problem we cannot resolve. Other requests made within the window are reviewed fairly based on the reason and product use. We may ask you to try reasonable troubleshooting for a technical issue before completing the review.
After the voluntary window
After 10 days, voluntary change-of-mind refunds are generally not offered for a delivered digital license. We will still address duplicate or unauthorized charges, non-delivery, and refunds required by applicable law. This policy does not limit any non-waivable consumer rights.
How refunds are processed
Approved refunds are returned to the original payment method. The payment provider and your bank control when the credit appears. Taxes are handled by the seller or merchant of record shown on the receipt.
If Polar is identified as the merchant of record, Polar may also process or issue refunds under its buyer terms and chargeback-prevention rules. Do not send card details by email.
Cancellation and returns
NeatTake is sold as a one-time license, not a subscription, so there is no recurring plan to cancel. Because this is a digital product, there is no physical return process. Future optional subscriptions or physical goods, if any, will have separate terms displayed before purchase.
Order support
For delivery, activation, billing, or refund help, email support@neattake.com. Include the purchase email and order identifier, but never include your full card number or security code.